FAQs

Our frequently asked questions. If you still have questions you can email us here

Q. Do I still own my domain?

Yes, the Velocity program uses your current domain. We will point the new site to a new server pointing to the new site.

Q. Do I still need all of my marketing partners?

No, the Velocity program is an all-in-one digital marketing solution. It strategically integrates your website, social, paid advertising and more.

Q. What if I have some specific content on my current site, can I use it on the new site?

Yes, through the Velocity platform you can utilize custom content.  In fact, we encourage you to have unique content on your site, especially if it’s something specific to your retail business, location or community.

Q. Can I make a change to my site?

Yes, through the Velocity platform you can make changes to your site.  When you have a specific change, please reach out to your assigned Account Manager requesting a change and he/she will facilitate that change.

Q. How will I know my website is working the way I need it?

Through the Velocity program, you will be provided with a dashboard that will feature specific analytics including website traffic, leads data by channel and other specific data points that will showcase how your website is performing in real-time.

Q. How will I know when I get a lead?

Whenever you receive a lead through the Velocity program either through your website, paid advertising or social media you will be notified in real-time. These leads will be sent to you via email and will contain the requesters name, address, email and phone number. The lead will also be stored inside your Customer Relationship Management (CRM) tool for future follow-up.

Q. Is there a Customer Relationship Management tool included in the Velocity Program?

Yes, Velocity Prime, Premium and Platinum packages feature a Velocity Lead Management system.

Q. Can I Utilize Co-Op Money for the Velocity program?

Yes, Velocity Prime, Velocity Premium and Velocity Platinum packages are all available at 100% Co-Op.

Q. How do I submit my Co-Op claim for the Velocity platform?

When you sign up for the Velocity program, and you select your package there is a section that asks if you want to co-op your package. The Co-Op is 100% of your total package. We will work with Shaw to make sure your site qualifies and will handle all of the necessary steps to ensure you receive your co-op.